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Secure Email

Why won’t my secure message link work?

Some browsers and mail clients may not support active links. In this case, it’s possible the link has been modified or is being blocked. If this appears to be the case, you will have to copy and paste the entire URL, located at the bottom of your email, into the browser window. This may take more than one copy and paste effort. Additionally, if you already have a browser window open, the page may be displayed there.


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Client Portal

How will I know when my Quarterly Reports have been uploaded?

When your report is delivered, you will get an email from Adhesion Platform. The email will read as follows:

Subject: Trek Financial Group Quarterly Statement Available

Dear Client:  A new report entitled “Trek Quarterly Report” has been prepared for you and is available for viewing.  Please log into your portal by clicking the link below to view your report.

Once you have logged into your Client Portal, navigate

to the folder icon on the left to see a list of the PDFs available to retrieve.

Note that Quarterly reports are typically uploaded by the last business day following end of Quarter date.


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Client Portal

What if I forget my Client Portal password?

If you have forgotten your password, you can request a reset by visiting clicking on “Forgot Password?”

You will have to enter your email address and a new temporary password will be sent to you. Once you log in with your temporary password, you will have to choose a new password.


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Schwab Client Access Tax

Where can I find my 1099 and other tax documents?

You can find the most recent versions of your consolidated 1099 and other tax documents in the Statements Section (1) within your Schwab Client portal. Simply click on the Tax Forms (2) section to find the form you need to download.


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Tax

Will I get a 5498-IRA Form?

The 5498 form reports IRA contributions (including catch-up contributions) and the fair market value of an IRA. If you made an IRA contribution, 60-day rollover, or direct rollover for the reporting year, you’ll get a 5498 form.*


We typically provide this form at the end of May. Eligible retirement account owners typically have until April 15 to make a prior-year contribution to their account. We will send the 5498 forms after that date to ensure all prior year contributions are included.


*Contributions to a qualified retirement plan (QRP) are reported on your W-2. The IRS and your tax professional can provide more information on reporting IRA contributions.


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Schwab Client Access

How Add, Remove, Edit a Trusted Contact in Schwab

What is a trusted contact?

A trusted contact is a person or persons you authorize Schwab to contact on your behalf if account activity raises concerns such as potential financial exploitation, or if we have problems reaching you or communicating with you about your account.

What is a Trusted Contact Authorized to Do?

Your trusted contact can confirm current contact information, health status, or contact information for other authorized parties associated with the account. Your trusted contact is not authorized to act on your behalf, make transactions, or take other actions on your account.

How to Add a Trusted Contact

STEP 1: Login to your Schwab Account by visiting client.schwab.com.

STEP 2: From the top right hand menu click on “Profile”

STEP 3: From the drop down menu, click on “Trusted Contact”

STEP 4: Once you have completed the contact information, click on “Save”

To ADD: To add a new contact click on the green button “Add Trusted Contact”

To EDIT or REMOVE: If you already have trusted contacts added, but need to make changes, you can edit or remove under “Manage Your Trusted Contacts”


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Schwab Client Access

How to Go Paperless in Schwab Alliance

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Schwab Client Access

How to Get Mobile Access to Schwab Alliance

For on-the-go access to your account, use the Schwab Mobile app to view balances and positions, make deposits, and more. Visit the app store designed for your mobile device and search for Schwab Mobile. Use your new Schwab Alliance credentials to log in once your account has transitioned to Schwab.

 

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Schwab Client Access

How to Update Your Profile Information

Categories
Schwab Client Access

How to Add an Authorized User to Schwab Alliance