Client Portal

Other Systems:

Need Help?

We are here to help you through the paperwork process. If at any point you need assistance please feel free to email our Service Center or contact your advisor directly.

Trek Client Portal

The Client Portal is the website which allows you access to all of your investment accounts that are with Trek Capital Management. Within this website, you are able to view asset allocation, investment holdings, transactions and account performance.

All site credentials and sensitive client information are encrypted using the Advanced Encryption Standard algorithm (Rijndael) with unique 256-bit keys per user. All master passwords are also encrypted with a different 256-bit global key. This means your data is safe and redundantly backed-up.

If you have a question or run into a problem while using your portal, simply email us or give us a call. Forgot your password? You can reset it yourself online or call us to get it fixed.

Why Client Portals?

Our goal behind offering client portals is to make your life easier.

Access your account information at any time of day in an easy-to-read format.
Run reports such as Capital Flows, Gains & Losses, and Recent Transactions.
Go completely paperless! Receive reports electronically.
Customizable dashboard allows you to suit the view to your liking.

Safety Tips

Follow these few simple guidelines for safe usage:

First you’ll receive an email with a temporary password, which you should change.
When creating a password, don’t use common words that can be linked to you.
If you receive an email that looks suspicious, don’t click on any links.
Always access your portal by visiting our website or via your own bookmark.
We will never email asking for your password. If you get such an email, call us!

Using the Portal Dashboard

Portal Dashboard

Overview

(Main dashboard, household aggregate)

Personal Finances

(Performance by account, Performance by Household, Asset Allocations, Positions, Transactions)

Vault

(Quarterly Report Delivery)

Once you are logged in, this is the first screen that you will see, this is an Overview of your managed accounts with Trek. This is a household view of all the accounts in your household. The overview page can also be found by clicking the first icon in the upper left

Click the arrow next to Investment to see the accounts that are linked to your Portal:

Viewing Performance

Personal Finances View

Click one of the underlying accounts:

Personal Finances View

Click one of the underlying accounts:

Summary Tab

In this view, you can choose an account by clicking the dropdown arrow at the top near the account name, or you can choose not to select an account and you’ll get the household view. You can also change the date options by clicking the blue date option dropdown on the right side. You can also get to the Personal Finances view by clicking the second icon down on the left side:

To keep the portal in a household view, do not select an individual account, instead, leave this section on “Managed Accounts”:

Performance Tab

In this view, you will see more detailed performance activity including contributions and withdrawals along with performance by category (Equity, Fixed Income, Money Market)

Positions Tab

This will show you your asset allocation in graph form as well all of your individual holdings. The individual holdings section will display the market value, cost basis, unrealized and realized losses and the percentage of your account that holds each position.

Transactions Tab

In this view, you can see the transactions within the account you are viewing such as the buys, sells, withdrawals, deposits and dividends. You can also change the date range by clicking on the blue button in the upper right.

Accessing Quarterly Reports

When your report is delivered, you will get an email from Adhesion Platform. The email will read as follows:

Subject: Trek Financial Group Quarterly Statement Available

Dear Client: A new report entitled “Trek Quarterly Report” has been prepared for you and is available for viewing. Please log into your portal by clicking the link below to view your report.

Once you have logged into your Client Portal, navigate to the folder icon on the left to see a list of the PDFs available to retrieve.

Adding an Account

Throughout the Portal, you will see this icon to add an account, this is if you would like to aggregate outside accounts such as bank accounts:

Click the Blue Box and you will be presented with this screen:

Start typing the name of your institution and when it populates, select it – for this example, we will use Chase Bank:

On the next screen, you will be asked to add your User ID and Password for that institution:

Once you click “login” you will see a screen that says “linking”

After the institution has been contacted, you will be prompted to enter in a temporary pin that will be sent to your choice of verification methods (email or text), choose the verification method that you would like and click “next question”